Return Policy

HOW TO CANCEL 

You can send a cancel request on
Email:- info@sassoon.co 
WhatsApp:- +917827671068 or Click here
The order can only be cancelled if it is not shipped.

 

HOW TO RETURN OR EXCHANGE

You can return or exchange the order within 3 days of delivery of the product, to return / exchange:- 

Email:- info@sassoon.co 

WhatsApp:- +917827671068 or Click here

Return Request:- 

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome exchanges on the following terms:

  • If a wrong product has been received 

  • If you identify a manufacturing defect on the received product

  • If the product is received in a damaged condition

If the product doesn’t fit into your desired expectation we will be refunding you the amount of the bought product after taking out the partial cost of freight & packing based on invoice value as follows -

  • Rs. 0.00 - Rs. 999 - Rs. 150

  • Rs. 1000 - Rs. 2999 - Rs. 350

  • Rs. 3000 - Rs. 9999 - Rs. 500

  • Rs. 10000 and above – 10% of order value

 

HOW TO GET A REFUND

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. First, we will make sure that the returned product is original and unused and once it is confirmed we will start the process.

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same in return request mail) Please allow 2-3 days for the amount to reflect in your bank-statements.